What Can You Learn from these 5 Great Customer Support Mobile Apps?

Swarnendu De August 22, 2016

Today’s customers want instant gratification and they expect their grievances to be addressed immediately. If you are looking for ideas to serve the modern customer (a.k.a your app users) better, these 5 apps are a good place to start your research. These are rich with innovative tools that make sure you don’t have to “second guess” anything anymore.

Most of these come with comprehensive platforms that allow you to engage in real-time interaction with the users. These include live-chat, co-browsing, overall as well as in-depth analytics and integrated social media interaction features. Without further ado, let’s see what mobile apps development professionals can learn from these advanced customer service mobile apps to improve and innovate with in-app support.

1 – Zendesk

What is the first thing that customers expect?

We wrote this right at the beginning of this post. Customers expect quick response to their queries, grievances, etc. in no time. Zendesk’s seamless interface has the ability to route calls to the user’s mobile. And it lets you create a 24/7 customer service portal where users can have their queries answered and issues addressed in minutes.

Salient features:

  • Integration with a variety of tools
  • Integration with your custom app
  • Zendesk Benchmark – which allows you to compare with your competitors

2 – Nina

Nina lets the user use voice commands to have a query answered, make a transaction, or navigate the way they want. Its makers, mobile apps development company Nuance does a brilliantly innovative job of bringing self-service into the mix. Because of its interactive approach, it has become quite a good engagement tool that saves users’ time and keeps them satisfied.

Salient features:

  • Tap, text and voice input
  • Virtual Assistant
  • Lets users create a custom persona

3 – 3CLogic

Built by the pioneers of the VoIP space, 3C Logic merges a robust, powerful architecture with VoIP technology. As a result, you have a customer support model that is guaranteed to not contain any point of failure typical to the server-based, centralized approach.

Salient features:

  • Integration with CRM
  • Multi-channel support
  • Can be scaled seamlessly with your mobile apps development company’s specific needs.

4 – Userlike

This customer service app harnesses the power of customer chats. Thanks to its intuitive mobile apps development, the workflows are managed smoothly and chat is turned into a comprehensive process. Userlike has a plethora of features and detailed analytics. It fishes out actionable insights from customer chats.

Salient Features:

  • Automated delegation for chat
  • Advanced back-end workflow management
  • Live chat ratings and surveys for customer satisfaction

5 – eStreamDesk

The best way to describe eStreamDesk is to say that it’s a simple help desk. It’s also a knowledge base portal for the customers. It comes with features like custom branding and social media integration which enable you to keep the quality of service consistent across several channels.

Salient Features:

  • Intuitive ticket management
  • Self-service portal
  • Centralized email assistance

These cool customer support mobile apps show quite a few ways to innovate with in-app support. And now’s a good time to start thinking about how you can innovate before you leave users high and dry.